Support

Email support@trackfilmroom.com with a question, a bug or a suggestion. Tell us whether you use the website or the app, and which device.

Common questions

A video will not play.

Some uploaders do not allow their videos to play outside YouTube, and some videos are removed or made private after they were recommended. Use Open on YouTube from the video's menu. The weekly catalog update drops videos that can no longer be embedded.

Why does the video stop when I leave the app?

YouTube's rules for apps that use its player do not allow playback in the background or in picture in picture. Inside the app, minimize the video and it keeps playing while you browse.

How do I move my library between the website and the app?

Open You and choose Export library, then choose Import library on the other device or on the website. It works in both directions, and importing merges with what is already there.

How does a video get into Filmroom?

Athletes and coaches recommend it on Reddit, or a coaching-education channel publishes it. The full rule is on How videos get in.

A video does not belong here, or a community or channel is missing.

Email us with the video or community link. We do not add or remove single videos by hand, but we review the communities and channels that feed the rule.

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